This Privacy Policy sets out our views and practices regarding your personal data and how we collect, process and treat it. Fraigneux Limited will be the data controller for the data that you provide us or we collect in relation to the provision of our services to you. We respect your privacy and protecting your information is paramount. We want you to be informed and empowered with respect to your privacy when you use our services. Please read this Privacy Policy carefully before using our website or apps or registering to use our services. By visiting www.fraigneux.com and using our apps and services you are accepting and consenting to the practices described in this Privacy Policy. The data controller of your information is Fraigneux Limited of Bryant House, Bryant Road, Strood, Kent, ME19 4YU. This policy sets out what information we collect about you when you visit our website and/or use our services, and how we handle your information, to ensure we protect your rights.

What types of data do we hold and what do we use it for?

Personal data can take many forms. The personal data we collect is made up from the information you give us during your use of our website, the provision of services to our clients (and prospective clients) and during our communication with you, as well as managing the day-to-day operations of our business.

We hold basic personal data (name, title, company, address, phone and email) so we can respond to an enquiry about our services, scope and deliver our services, gather feedback on our services from clients, keep accurate client records, maintain relationships with clients (and prospective clients) and conduct the day-to-day operations of our business ie. processing client invoices.

Occasionally we share insights with clients (and prospective clients) to promote our ideas and expertise. We will only do this with your consent, which you can withdraw at any time by contacting us at: privacy@fraigneux.com

In order to deliver our services, clients may provide documents to Fraigneux Ltd which contain personal data. These documents are stored securely and are only used and retained for the specific need and appropriate timescale. They are destroyed securely in line with our internal data destruction procedures.

We are keen to understand whether our website is providing helpful information to clients and prospective clients. We monitor the number of visits to the pages of our website. The analytics we review do not identify an individual.

We do not purchase or otherwise obtain any supplemental personal information about you from any third parties.

We do not usually obtain, store or process special category personal data. If we do, we will only process such data in accordance with the strict legal parameters.

We will periodically check the personal data we store, to ensure is accurate and up-to-date.

What is the legal basis for processing your data?

We will only process your data where we have a lawful basis for doing so. This will be one of the following (a) the processing necessary for the performance of a contract ie to scope and deliver the services we have contracted to deliver to our clients, as well as the steps needed before entering into a contract (b) the processing necessary to ensure we are compliant with our legal obligations (c) the processing necessary to fulfil our legitimate interests ie day-to-day management of our business.

How long do we keep your data?

We only retain your personal data for so long as is identified in our internal document retention procedures. These are determined by our regulatory obligations and good practice. There are different retention periods for different categories of data.

Who do we share your data with?

We will not disclose your personal information to a third party without first receiving your permission, or unless we are instructed to do so by a recognised legal authority or to satisfy a legal obligation. As part of our due diligence, we contact and obtain written confirmation that any third party we share personal information is compliance with their obligations under the GDPR regulations.

Security of our Website

We take all reasonable steps to protect your personal data from unauthorised access, loss, misuse alteration or corruption. However, we cannot guarantee the security of any information you disclose online. By visiting our website, you accept the security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by our negligence.

Cookies

Like most other professional websites, our website uses Cookies, which are small files that are downloaded onto your computer, to improve your experience. These Cookies identify you through your IP address, and do not collect information about your identity.

Disabling Cookies

You can manage Cookies by changing your browser settings to block or delete Cookies (www.allaboutcookies.org). Disabling Cookies can affect the functionality of this and other websites you visit. Disabling Cookies may also disable certain functionality and features of the this site. Therefore, it is recommended that you do not disable Cookies.

The Cookies we set

We use Cookies that are necessary for the website to function. They are only set in response to actions made by you ie. completing our contact form.

Third Party Cookies

Our site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web, to help us to understand how you use the site and the ways we can improve your experience. These cookies track how long you spend on the site and the pages that you visit. For more information on Google Analytics cookies, see the official Google Analytics page. The Google Analytics software will not store, save or collect personal information.

What are your rights?

You may (a) request access to a copy of your personal data (b) ask us to rectify inaccurate information held about you (c) ask us to delete the personal data we hold about you (d) ask us to provide you with the personal data we hold about you (e) ask us to send such personal data to another data controller. You may also object to us processing of your personal data.

You may withdraw your consent at any time.

Please contact us at privacy@fraigneux.com to exercise any of your individual rights. You also have the right to lodge a complaint with the Information Commissioner. Information can be found at www.ICO.org.uk. If you would like to raise your complaint with us in the first instance, please email: privacy@fraigneux.com